Return

If a product you receive is in poor condition or it is wrong, please report it to customer.support@hopscan.com or through the in-app chat so we can find you a solution. Refunds can be made in BrakaSoft HoPscan Credit credits or directly to the payment method used in the order.

Refunds directly to the card may take 5 to 10 business days to be reflected in your account.

Returns are subject to the policies of each specific store and branch.